We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
Elle LouiseIf you do not trust dealerships - like me - you need to buy your car from Grays. Following some very bad experiences with car dealerships in the past, I was quite scared of needing to make use of one again, but I had to as my Kia Soul was twelve years old and probably not long for this world.
Over the past couple of weeks, I have had to discard a number of dealerships some of which are in the same town that I live in. The reason was their reviews. Many were quite frankly terrible and I did not want to risk buying a car, it breaking down shortly afterwards, then having to argue with the dealer to either fix the car or take it back. I tend to want an easy life.
Grays is not near me. I live in Bedfordshire, so it took a couple of hours to get to Chatham. The staff were so friendly and welcoming. I found the car that I've wanted for some time. No hard sell. No hyperbole. They don't have thousands of cars which left me more confident that they focus on the quality of the ones they do have rather than overstretching themselves in order to make a quick profit. The car I bought - SsangYong Tivoli had a very low mileage and full service history. I also received a free 3 month warranty which independent dealerships never offer. Others tend to want to flog you a 6 to 12 month warranty which invariably turns out to be useless.It is rare to find honest dealerships nowadays so I am delighted that I found Grays and now, my younger brother is going to turn to them for his next car as well.
Peter Sandle5 STARS
Purchased a fantastic car from Grays of Chatham in August last year. I had a lot of questions regarding the purchase of the car which I feel were answers honestly and sounds advice given. This is not the same experience I had with several other car dealers where I felt pressured into making a purchase.
Matthew Carr5 STARS
Always had excellent service at Grays. bought 2 cars over the years - always felt the sales team advised me well, and the garage looks after my car well too. recommend!
buying a car
Reviewed By David F -Helpful staff, decent cars at a reasonable price , good aftersales
Excellent customer service
By Nicola D - Excellent customer service on my returning visit following the purchase of a second car Felt like a valued customer and nothing was too much trouble
By john T -
Brilliant could not fault them would buy from them again if I need another
best used car dealer in kent
By ALAN H -this dealership is brilliant their emphasis is on customer care and repeat custom nothing is too much trouble they go above and beyond to make sure your experience is a happy one if you have a problem they will fix it straight away if your thinking of buying a car give these people a try.
shane sPurchase verified
By shane S -Car was prepared to a high standard. Very pleased with car and each of the sales team. When I'm in the market for s replacement Lexus, I'll definitely check them out. Cheers.
Chrisopher H-Great service, with friendly staff who went above and beyond to answer any questions and help us with our decision and purchase . They were honest and good to deal with.
Andrew W review 07/03/2019By Andrew W - Excellent service and car. No rush look at vehicle and test drive. Purchasing the vehicle and all paperwork was handled efficiently. A minor niggle with a seat was sorted swiftly post purchase by Grays. Nothing was too much trouble and they went out of their way to ensure I was satisfied with the purchase. At long last I think I have found a car dealer that does actually care, sells a decent product, and provides a great service. I would definitely recommend them and would gladly use them again myself.
Glynis p-I spoke to Grays about a car I had seen online - they were very helpful and arranged a viewing date. After test driving the car I decided to proceed with the purchase - the process of the purchase including the taxing of the vehicle was so easy. What I like about this company was there was no 'hard sale' just professional, friendly and polite staff.
James WebbVery helpful not pushy
Christopher HGreat service, with friendly staff who went above and beyond to answer any questions and help us with our decision and purchase . They were honest and good to deal with.
Andrew MFriendly helpful staff and no undue pressure. Fair trade in price.
Joyce FieldThank you David for being very patient with me I'd also like to thank the other gentleman for his help with showing me the Vauxhall Adam, which I brought, I highly recommend grays of Chatham thank you very much
Sharron HussainVery friendly people.....
Steve MGreat friendly service. No sales pressure. Bought a car and very pleased with the vehicle.
Nick FDave was very friendly, and the service was excellent. The car was clean and well presented upon collection. Would recommend.
Wendy PExcellent service, David is a considerate sales person, not pushy at all. Overall a fantastic purchasing experience.
Amy HThe team at Grays couldn't have been nicer! I am very bad a deciding and they were so patient with me. I ended up buying a lovely Smart car from them, and I am so pleased with it! I highly recommend them!
Selina LVery good sales staff, professional but still friendly ,not your usual pushy salesmen as with other places i had encountered
Michelle PWe recently purchased a car from Grays, Save our salesman was fantastic we didn't feel pressurised or get any of the usual "˜salesman' chat: He approached us and we expalined we were just looking and he happily left us to wander round and when we wanted to look inside some cars he unlocked them but again let us look in peace. We eventually decided to test drive a car and he as friendly and chatty about family etc in car rather than giving us a hard sell like other garages. We got an extremely good part exchange deal and he really did negotiate with the owner of the garage to get us a fantastic deal. Car was MOT and serviced the day we put deposit down and ready to collect 2 days later. Paperwork was all ready and was the quickest and most efficient part exchange I've ever done! Overall I can't recommend Grays enough he is a credit to the business and I truly believe the salesman we had is one of the unique car sales People that want to genuinely help you as a customer!
Elizabeth MExcellent service. Very friendly, professional and helpful. At no time did we feel any pressure to buy. Wasn't sure if the new car would fit into our garage so they drove it over to make sure it did. You don't get that type of service very often. Would definitely recommend this company.
Camilla HGreat service,lovely car. The attention to detail was v good,but no hard sell
Hazel Ca very well run place prices are fair , staff are kind and patience
Kevin AStaff friendly and polite 3rd car purchased from this dealers something says they must be good would recommend
Kevin CA relaxed, absolutely no pressure car buying experience. We looked around the car for a long time on our own before having a test drive and buying the car.
Anthony ODavid was excellent right through buying process & keep in touch with me. It made purchasing very enjoyable & relaxed.
Christopher CMy second time buying a vehicle from Grays, More than helpful, good customer service. Would happily buy from again.
Graeme WSaw the car I wanted on autotrader and phoned up to arrange a viewing and a test drive , went there the next day and met up with the car sales man , really nice guy , answered auestions without hesitation . I couldn't be happier with my purchase . I'd definitely recommend going to Gray's of Chatham thanks again guys.
Richard CI am delighted with my purchase of a Lexus, the whole experience was first class, no pressure to buy, fair part exchange price and the vehicle was exactly as described and just serviced and MOT'd too.Drove away the same day.Would thoroughly recommend.
Keith SThe sales team at Grays of Chatham are friendly and helpful, they sorted any minor issues I had with the vehicle that I purchased from them and I'm very pleased with the quality of the car I have bought.
Georgia LI saw the car I liked online and booked a viewing for the next day. I decided I wanted the car and put down a deposit that day and the car was ready to collect when it was convenient for me with a new MOT and level check. Staff were very friendly and helpful.7
Robert NVery helpful and very good service, happy with the purchase!
Nicola DExcellent customer service on my returning visit following the purchase of a second car Felt like a valued customer and nothing was too much trouble
David FHelpful staff, decent cars at a reasonable price , good aftersales
Glymis PI spoke to Grays about a car I had seen online - they were very helpful and arranged a viewing date. After test driving the car I decided to proceed with the purchase - the process of the purchase including the taxing of the vehicle was so easy. What I like about this company was there was no 'hard sale' just professional, friendly and polite staff.
Humberto OM very friendly staff , very understanding of what I wanted , found the perfect car at the perfect price , would recommend
Nicola TOffer and friendly and relaxed service. Have a good range of cars
Jean PFrom my first visit to the day I picked up my car they were very helpful. There was no sales pressure. They were interested in me choosing a car to suit me not their sales. I recommend this business to anyone looking for a good second hand car with great customer service.
Jeremy HI was treated with respect and not pressured in any way by the salesman on my first visit to view a car. He was polite and pleasant and very helpful. I bought the vehicle and he informed me that it came with a warranty which I have had to make use of on 2 occasions, both times the fault was found and repaired with no quibbles. I would highly recommend Grays of Chatham when buying a used car. Excellent all round.
Andrew Mfrom first finding a car to handover, it was smooth and hassle free
Simon MGreat friendly service. Happy with the car i bought and would go back in future
Alan Hthis dealership is brilliant thier emphasis is on customer care and repeat custom nothing is too much trouble they go above and beyond to make sure your experience is a happy one if you have a problem they will fix it straight away if your thinking of buying a car give these people a try.
Andy WaughI have purchased two cars (10 years apart) from Grays of Chatham; both cars have proven to be well maintained and reliable. All of the team at Chatham are very helpful and do not try to lead you into a purchase you do not want, I would not hesitate to recommend to anyone who is looking for a good deal for a used car to visit Grays of Chatham before making their purchase. This small family business has a good reputation over many, many years. Well done all at Grays.
Amy SugdenHad a good experience dealing with David. Not pushy at all, very thorough and patient with me. Customer service second to none. Thank you.
Sharon FosterI travelled from Bournemouth to buy a car from Grays. David James provided an excellent service and I would certainly buy from Grays again after my experience with them. Thank you David.
Freddy WeaverJust got a Hyundai i30 from grays for myself and my wife got a Kia Rio, both cars are excellent they gave us great deals, David the sales guy was brilliant and couldn't do enough for us both, I would highly recommend grays if you need a used car, you won't be disappointed.
Mandy RobothamExcellent customer service during and after purchase. Staff are all friendly and very helpful would definately recommend them to friends and use the same dealer to purchase again.
Joan HarrisonGreat dealership, no hard sales pressure, lovely little car I am pleased with, David had time and patience to answer everything about the car. I would recommend this dealership to anyone who wants old fashioned good customer service.
Michael RI bought my wife a car from Grays and I have to say that I do not normally enjoy the experience of looking and purchasing used cars. But dealing with Grays of Chatham was a totally pleasant and professional experience I have to say. Customer service was second to none. The sales guy applied no pressure in closing the deal, but he did go to the trouble of pointing out a small problem with the front grill, which most people wouldn't have even notices, subsequently replacing the part. The purchase did include a parts and labour warranty. after a week we did notice a leak in the radiator, and contacted Grays, the next day a car and trailer arrived at my office in Margate and a very polite young chap loaded my wife's car onto it to take all the way to Chatham 48 hours later the car is returned to my house in Broadstairs as good as new. I would highly recommend Grays of Chatham to anyone including my two son's who will both be in the market for a used car in the near future.
Ken BrazierFantastic service know there stuff would definitely recommend them and would buy from them again
Michael YoungTHEY CAN BE TRUSTED WITH THE LITTLE THINGS. I went to Grays with a small problem (sidelight bulb not working). I arrived without an appointment a quarter of an hour before they officially opened. Despite this they were able to fit me in that morning, and did the job about an hour. It is at times like this that customers are a bit at the mercy of the car dealers. You have no idea what they will charge or how long they will take and feel obliged to pay whatever bill they present you with. In other words it is their choice to either show great customer service or to rip you off. Fortunately with Grays the bill was only £2 for the bulb and £10 for the labour + VAT, so they chose the former.